FAQ — Motion Virtual | Independent Contractor Questions

Question 1

What is Motion Virtual?

Accepted Answer

Motion Virtual, LLC is an Independent Business Owner (IBO) that connects independent contractors with remote work opportunities at Fortune 500 companies. We serve as your guide and sponsor, helping you navigate the registration process, choose a client program, and launch your remote career.

Question 2

What kind of work will I be doing?

Accepted Answer

You'll provide remote customer support for well-known companies in retail, financial services, and healthcare — including brands like Home Depot and Intuit. Work is handled entirely from your home office via phone and computer.

Question 3

Do I need prior experience to apply?

Accepted Answer

No prior customer service experience is required for all programs, though some client programs may prefer it. What matters most is a professional demeanor, strong communication skills, and a reliable home office setup. Certification training prepares you for each specific client program.

Question 4

Is this available outside the United States?

Accepted Answer

Currently, this opportunity is available to contractors located in the United States only.

Question 5

What equipment do I need?

Accepted Answer

You'll need a Windows desktop or laptop computer (no Chromebooks, Macs, or tablets), a USB headset, and a high-speed internet connection — wired (Ethernet) is strongly preferred over Wi-Fi. Some client programs may have additional technical requirements, which are outlined during the program selection process.

Question 6

Is a background check required?

Accepted Answer

Yes. All contractors must pass a background check as part of the onboarding process. This is a standard requirement for all client programs and is conducted through a third-party screening provider. You are responsible for the cost of the background check.

Question 7

Do I need a quiet workspace?

Accepted Answer

Yes. A dedicated, quiet workspace is required. Background noise can affect call quality and may violate client program standards. Your workspace should be free from distractions during your scheduled service hours.

Question 8

What are the age requirements?

Accepted Answer

You must be at least 18 years of age to register as an independent contractor.

Question 9

How much can I earn?

Accepted Answer

Pay varies by client program and is typically structured as a per-minute rate for talk time or an hourly rate. Rates are competitive with the remote customer service market. Because you set your own schedule, your total earnings depend on the hours you choose to work.

Question 10

How do I get paid?

Accepted Answer

Contractors are paid on a regular payment schedule through the platform. As an independent contractor, you are responsible for your own taxes. Motion Virtual recommends consulting a tax professional about your obligations as a self-employed individual.

Question 11

Can I set my own hours?

Accepted Answer

Yes — this is one of the biggest advantages of this model. You select your own schedule from available time slots offered by your chosen client program. Schedules vary by program; some offer broad flexibility while others have peak-hour requirements.

Question 12

Is there a minimum hours requirement?

Accepted Answer

Minimum hour commitments vary by client program. Some programs require a minimum number of hours per week to maintain your certification. These requirements are clearly outlined before you commit to a program.

Question 13

What is certification training?

Accepted Answer

Each client program requires you to complete a paid certification course before you can begin providing service. This training covers the client's products, systems, and customer service standards. It is typically self-paced and completed online.

Question 14

How long does training take?

Accepted Answer

Training length varies by client program, typically ranging from one to three weeks. Some programs offer accelerated tracks. Motion Virtual will provide guidance on what to expect for your chosen program.

Question 15

Is training paid?

Accepted Answer

Certification training is a paid course — meaning you pay for the training upfront. However, once certified and providing service, you begin earning. Think of it as an investment in your professional certification, similar to other licensed or credentialed work.

Question 16

What happens if I don't pass certification?

Accepted Answer

If you don't pass on the first attempt, most programs allow retakes. Motion Virtual will support you through the process and help you understand your options if you encounter difficulty during training.

Question 17

Am I an employee of Motion Virtual?

Accepted Answer

No. You work as an independent contractor — not an employee of Motion Virtual or the client company. This means you are self-employed, responsible for your own taxes, and not entitled to employee benefits such as health insurance or paid time off.

Question 18

What does it mean to be an IBO?

Accepted Answer

An IBO (Independent Business Owner) is a company that sponsors and supports independent contractors in the remote work space. Motion Virtual is the IBO — we handle the platform relationship so you can focus on your work. You operate under our IBO umbrella.

Question 19

Do I need to form my own LLC?

Accepted Answer

In most cases, you can work under Motion Virtual's IBO without forming your own LLC. However, some contractors choose to establish their own business entity for tax or liability reasons. We recommend consulting a tax or legal professional if you have questions about your specific situation.

Common Questions, Straight Answers.

Getting Started

Requirements

Pay & Schedule

Training & Certification

Independent Contractor Status

Still Have Questions?